what we offer
Rogue’s calibrated temperature monitoring devices protect products against temperature excursions during transportation and storage.
Our equipment and facilities are designed to keep your temperature sensitive products inline with product label requirements.
Overnight
Overnight delivery with Rogue is easy. Rogue ensures reliable, fast delivery of your overnight high priority shipments delivered to your clients on time!
Direct Drive and Same Day
Rogue’s fleet of trucks, vans and cars can be utilized for emergency deliveries and pick-ups at a moment’s notice or same day deliveries arriving by 5pm.
Next Flight Out
Rogue delivers critical products direct to the airport for next flight out service. We use a variety of commercial air and cargo services to ensure your products get there fast.
Customer Satisfaction
Rogue’s exceptional customer service provides you with friendly and knowledgeable support to ensure uninterrupted flow of your supply chain. “Care Delivered” is more than our motto, it is our way of life.
- Customer Service Support – 24/7, 365 days per year!
- Bi-lingual service available
- After business hours emergency service program with drivers and vehicles on “ready to go” status
- Our centralized customer service center can help process and communicate requests nation wide
- “Key Account” specialists with trained back-up personnel
- Ability to adapt to our partners needs, wants and requirements
- Communication – keeping our partners and customers informed with up to the minute information necessary for day to day operations
- Knowledge of your customers’ history, target demographic and mission. Allowing Rogue to adopt the customer as our own in an effort to provide personalized and quality care
- Efficiency in all manners of handling, processing and reporting. Delivering Best in Class service in less time while maintaining cost effective parameters
- Updated Partner and Customer Satisfaction (CSAT) survey including FCR, WTR, Total Resolution & Satisfaction to maintain the confidence and trust with our partners and customers to get the job done the right way, every time
- Adhere to principle of Design, Develop and Deliver
- Design the right experience for our partner
- Develop capability to do it again and again
- Deliver value
- Anticipate and proactively address concerns while maintaining and improving successes
- Maintaining best in class On the Job Training and Coaching for all staff
- Understand who the customer is and what their needs are